Return and Refund Policy

How to Request a Return

Before shipping or transporting a product back to us, customers must request a Return Merchandise Authorization (“RMA”).

To request a return, contact us at:

Vendora Capital LLC
1529 S Clearview Ave #103
Mesa, AZ 85209
United States

Email: [email protected]
Phone: +1 (602) 905-9099

Please include:

Your full name

Order number

Product or machine model

Date of delivery

Reason for the return

Photos or videos showing the product’s condition

A description of any defect, damage, or missing components

We will review the request and provide return authorization, instructions, and the applicable return shipping or freight information.

Return requests will normally receive an initial response within two business days.

Do not ship a product to Vendora without receiving an RMA and written return instructions. Unauthorized returns may be refused or returned to the sender.

Return Method

Eligible products must be returned by mail or freight carrier, depending on the product’s size, weight, and shipping requirements.

Because AI vending machines are large commercial products, they may require palletized freight transportation. Customers must follow the packaging, carrier, scheduling, insurance, and transportation instructions provided with the RMA.

Unless Vendora provides written authorization, returns cannot be made in person or dropped off at our office.

Return Shipping Costs

Defective, Damaged, or Incorrect Products

Vendora will pay reasonable return shipping or freight costs when:

The product arrived defective;

The product was damaged during delivery and the damage was reported promptly;

Vendora shipped the wrong product; or

The return is required because of an error made by Vendora.

Vendora will provide or arrange the appropriate return shipping or freight instructions after approving the request.

Non-Defective Products and Buyer’s Remorse

For non-defective returns, including buyer’s remorse, the customer is responsible for all return shipping, freight, packaging, palletizing, insurance, liftgate, pickup, and transportation costs.

Actual freight costs vary based on the machine’s size, weight, pickup location, delivery location, and required freight services. Vendora will not deduct an additional return shipping fee if the customer arranges and pays for the approved return transportation directly.

Original shipping, freight, delivery, installation, setup, payment processing, and other service charges are non-refundable for buyer’s-remorse returns.

Restocking Fee

Vendora does not charge a restocking fee for an eligible product returned in accordance with this policy.

However, Vendora may deduct the documented loss in value or reasonable costs associated with:

Missing components or accessories;

Damaged or incomplete packaging;

Damage caused after delivery;

Unauthorized use, installation, modification, or programming;

Cleaning, repair, replacement, or repackaging required to restore the product; or

Failure to follow the approved return instructions.

If a product is materially used, installed, modified, damaged, or no longer resalable, the return may be rejected.

Inspection of Returned Products

All returned products are inspected after arrival.

Vendora may verify:

The product’s serial number;

Its physical and operating condition;

Whether all components and documentation are included;

Whether the product has been installed, used, altered, or damaged; and

Whether the return complies with this policy.

Vendora will notify the customer if the return is approved, partially approved, or rejected. If any deduction applies, we will explain the reason and amount.

Refund Processing Time

Approved refunds will be issued to the customer’s original payment method within 15 business days after Vendora receives and inspects the returned product.

After Vendora issues the refund, the customer’s bank, card issuer, or payment provider may require additional time to post the credit to the customer’s account. These additional banking times are outside Vendora’s control.

Shipping, freight, installation, setup, payment processing, and other non-refundable service charges will not be included in buyer’s-remorse refunds.

Exchanges

We accept exchanges for eligible products within the same 30-day return period.

All exchanges require prior authorization. Product availability and price differences may apply. Vendora will cover reasonable return and replacement shipping costs when the exchange is required because the original product was defective, damaged in transit, or incorrect.

For buyer’s-remorse exchanges, the customer is responsible for return and replacement shipping or freight costs.

Damaged or Defective Products

Customers should inspect all products at delivery and report visible freight damage, missing components, or incorrect products as soon as possible.

If possible:

Note visible damage on the carrier’s delivery receipt before accepting the shipment;

Take photographs of the packaging, pallet, machine, shipping labels, and damage;

Retain all original packaging and shipping materials; and

Contact Vendora before installing or operating the machine.

Reporting transportation damage promptly helps us submit and resolve the applicable freight claim. This does not eliminate any rights available under this 30-day policy.

Non-Returnable Products and Services

The following are not eligible for return unless they were defective, damaged upon delivery, or supplied incorrectly by Vendora:

Products returned more than 30 calendar days after delivery;

Products purchased from a third party or another seller;

Products that have been materially used, installed, damaged, altered, or modified;

Custom-manufactured or specially configured products clearly identified as custom before purchase;

Custom branding, wraps, graphics, decals, or personalization;

Software licenses, activated digital services, subscriptions, or consumed service periods;

Completed installation, consulting, training, placement, setup, or logistics services;

Consumable products or inventory loaded into a machine; and

Clearance or final-sale products clearly marked “Final Sale” before purchase.

Any product-specific exception will be disclosed on the applicable product page or purchase agreement before the order is completed.

Order Cancellations

To request an order cancellation, contact us as soon as possible.

An order may be canceled for a full refund if it has not entered production, customization, fulfillment, or shipment. Once an order has shipped, it must be handled as a return under this policy.

Custom orders, special configurations, and completed services may not be canceled after work has started if this limitation was disclosed and accepted before purchase.

Refunds for Lost Shipments

If tracking indicates that an order was lost in transit, contact Vendora so we can investigate the shipment with the carrier. If the carrier confirms the shipment was lost, Vendora will arrange a replacement or refund, as appropriate.

United States Policy

This policy applies to eligible orders delivered within the United States. Returns from locations outside the continental United States may require additional transportation arrangements and costs.

Contact Us

For questions about returns, exchanges, damaged products, or refunds, contact:

Vendora Capital LLC
1529 S Clearview Ave #103
Mesa, AZ 85209
United States

Email: [email protected]
Phone: +1 (602) 905-9099
Website: https://aivendora.com/